Solutions Central Touch business solutions will have a profound impact on how technology and other customer focused companies support their products and services. By reducing the time and effort in supporting customers organizations will improve their competitive advantage, reduce overall support costs, and improve their bottom line.   Customer Service — the competitive edge The problem a CentralTouch solution solves is the time and productivity customers lose contacting their suppliers organization to install, repair or upgrade, a products or service. Our solution will enable customers to increase the “up time” of the product or service, reduce the number of support incidents and increase first call resolution of support incidents...more.   Presence leverages current skills and experience … and more CentralTouch has extended the presence concept found in the internet communication standard SIP/SIMPLE protocol to enable companies to provide superior customer service...more.   CentralTouch’s IP Contact Centre Application Modules CentralTouch IP Contact Centre solutions are built from a standard set of application modules that can be installed either as a complete contact centre solutions or they can be integrated into an existing legacy call centre...more.