IP Technology CentralTouch provides state-of-the-art functionality into a seamlessly integrated platform that includes multimedia interaction, and intelligent call and message routing. CentralTouch Products and services are all based on open standards. The CentralTouch IP contact centre suite of application modules uses the CentralTouch SIP/SIMPLE stack. This is based on the latest SIP and SIMPLE protocol recommendations for communicating with any other SIP enabled device. All CentralTouch services are developed on Micrososft.NET technology and run on Microsoft Windows 2003 servers and the Agent and Supervisor Desktop run on Microsoft Windows XP Desktop operating systems.   Session Initiation Protocol (SIP) The Session Initiation Protocol (SIP) is a signaling protocol used for establishing sessions in an IP network...more. SIMPLE protocol for Instant Messaging and Presence SIMPLE is a protocol framework that aims at promoting and standardizing the use of SIP for the transfer of presence information and instant messages over IP networks by re-using the addressing scheme, user location discovery and routing flexibility of SIP networks...more. CentralTouch SIP Stack The CentralTouch SIP Stack comprises the set of classes used to develop managed application for IP Communication services such as Telephony and Presence Awareness...more.

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